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Shipping policy

Shipping destinations
Il Pellicano Boutique ships to Italy, the European Union, the United Kingdom, Switzerland, the United States and Canada. If your country does not appear at checkout, write to us at info@ilpellicanoboutique.com or on WhatsApp: message us here. We will check whether we can ship to the requested destination.

Order processing
We prepare your order and hand it to the courier within 1-2 business days of payment confirmation. During sales and holidays it may take longer. When your order ships, you will receive an email with the tracking number.

Shipping times and costs
Orders are shipped with selected express couriers. The courier's name is given in the shipping email. At checkout you can choose the service available for your destination.

  • Standard Italy: 16,00 €, delivery in 4-10 business days.
  • Standard European Union: 22,00 €, delivery in 4-12 business days.
  • Express Italy: 35,00 €, delivery in 1-3 business days.
  • Express European Union: 45,00 €, delivery in 2-6 business days.
  • Express United Kingdom, Switzerland, United States and Canada: 55,00 €, delivery in 4-10 business days.

Free shipping

  • Italy and European Union: free standard shipping on orders from 250,00 €.
  • Countries outside the European Union: free express shipping on orders from 1.000,00 €.

The times shown are estimates and start from when the parcel ships. The exact cost is shown at checkout, before payment.

Delivery
The courier delivers to the address given in the order. Make sure the address is complete and correct and includes a phone number. If you want to change it, message us straight away on WhatsApp: we can only do this if the parcel has not yet shipped. If you are not in, the courier may leave a notice and try again, or leave the parcel at a pickup point. If the parcel is not collected within the holding period stated in the courier's notice, it is returned to us.

Failed delivery
If the parcel comes back because of a wrong address, the recipient not being in or the parcel not being collected, we will contact you. You can choose between two options:

  • receive the order again, with a new shipment at your expense;
  • cancel the order. In this case we refund your order, including any standard delivery costs paid, and only keep the cost of returning the parcel, which is 16,00 €.

Checking the parcel on delivery
Check that the packaging is intact. If it is damaged or has been tampered with, accept the parcel with reservation by writing “accepted with reservation” on the courier's document. Please let us know within 48 hours of delivery at resi@ilpellicanoboutique.com, with photos of the packaging, the label and the item. The reservation helps us open a claim with the courier. In any case, your warranty rights, described in the Returns and exchanges policy, remain valid.

Shipping outside the European Union: duties and taxes
For the United Kingdom, Switzerland, the United States and Canada, customs duties and import taxes are calculated and paid at checkout, together with your order. You do not need to pay anything to the courier on delivery. The amount is an estimate based on the product data: in the rare cases where customs apply different amounts, we take care of it.

Store pickup
You can collect your order free of charge at:
Il Pellicano – Head Quarter (Boutique Heritage)
Piazza Ottorino Troia 8
80081 Sant'Angelo d'Ischia – Serrara Fontana (NA)
Pickup hours: every day, from 10:00 to 19:00.

How it works:

  • Select “Store pickup” at checkout.
  • We will let you know on WhatsApp when your order is ready, usually within 1 business day of confirmation.
  • Bring your confirmation email and an ID document.
  • If someone else collects the order, they must show your written authorisation and a copy of your ID document.
  • Your order is available for pickup for 10 days. If it is not collected, we will contact you.

Unavailable products
We also sell in our boutiques. If an item sells out after you order it, we will let you know straight away. You can choose between three options:

  • wait for the item to be restocked;
  • choose another item;
  • receive a refund, which we issue without delay and in any case within 14 days.

Contact
For information about a shipment, contact us on WhatsApp (message us here) or by email at info@ilpellicanoboutique.com, giving your order number and the email used for the purchase. You can also find your order information in your account.

Last updated: 19/10/2026